Privacy Policy
CHANTAL LOUISE SKIN THERAPY PTY LTD is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at:
https://www.oaic.gov.au/
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, and relevant health or skin information required for treatment.
This Personal Information is obtained in many ways including:
- Client consultations and intake forms
- Correspondence (including email and messaging)
- Telephone communication
- Our website: www.chantallouiseskin.com.au
We may also receive information from third parties where relevant to your treatment or enquiry. We do not guarantee the privacy practices of authorised third-party websites or links.
We collect your Personal Information for the primary purpose of:
- Providing skincare treatments and services
- Managing client records and appointments
- Communicating with you about your treatments
- Marketing and promotional purposes (where consent is given)
You may unsubscribe from marketing communications at any time by contacting us in writing.
Sensitive Information
Sensitive information includes details such as health information relevant to your skin treatments.
Sensitive information will only be used:
- For the primary purpose for which it was obtained
- For a directly related secondary purpose
- With your consent; or
- Where required or authorised by law
Third Parties
Where reasonable and practicable, we will collect your Personal Information only from you. However, in some cases, we may receive information from third parties. If this occurs, we will take reasonable steps to ensure you are made aware.
Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances:
- To third parties where you consent to the use or disclosure
- Where required or authorised by law
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.
When your Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it. However, most client records will be securely stored for a minimum of 7 years in accordance with industry standards.
Access to your Personal Information
You may request access to the Personal Information we hold about you and request corrections if needed.
If you wish to access your Personal Information, please contact us in writing using the details below.
CHANTAL LOUISE SKIN THERAPY PTY LTD will not charge a fee for access requests but may charge a reasonable administrative fee for providing copies.
We may require identification before releasing requested information.
Maintaining the Quality of your Personal Information
We take reasonable steps to ensure your Personal Information is accurate, complete, and up-to-date. If you believe any information we hold is incorrect, please contact us so we can update it promptly.
Policy Updates
This Policy may be updated from time to time and will be available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions or complaints regarding this Privacy Policy, please contact us:
CHANTAL LOUISE SKIN THERAPY PTY LTD
Email: info@chantallouiseskin.com.au
Phone: 0432 668 085