New Clients
We figure out what your skin actually needs
Every new client starts with a proper consultation. This gives us time to understand your skin history, what you’ve tried, what’s frustrated you, and what you’re hoping to achieve.
We use an advanced skin analysis machine to look beneath the surface and identify what’s really going on – not just what you can see in the mirror. Then we explain what we found in plain language and build a treatment plan based on that.
If you want to do a treatment the same day, we can. If you’d rather think it over, that’s fine too. No pressure, just honest guidance from therapists who genuinely care about getting you results.
What happens during your consultation
1
We start with your story
What’s been happening with your skin?
What have you tried?
What’s worked, what hasn’t, what’s driven you crazy?
We need the full picture before we can help.
We’ll also ask about your lifestyle – work, stress levels, hormonal conditions like PCOS – because these factors affect your skin too.
2
We analyse what's happening
Using our advanced skin analysis machine, we look beneath your skin’s surface to see what we typically can’t – underlying pigmentation, dehydration, oil flow, barrier health.
The machine also shows us potential future concerns, so we can address them before they become visible problems.
Once we’ve completed the assessment, we’ll walk you through the results.
You’ll understand exactly what each finding means for your skin.
3
We review your current products
Bring your skincare and makeup. We’ll look at the ingredients to figure out what’s helping and what might be making things worse.
4
We build your plan together
We develop a treatment plan based on what we found and what you want to achieve.
We only recommend what we know will actually work for your skin.
We’re mindful of your budget too – we’ll be honest about which treatments or products are essential and which are optional.
5
Your treatment plan includes:
- In-clinic treatments
- At-home care
- Outsourced referrals if internal factors are involved
- Skincare guidance
- Ongoing progress checks and therapist support.
6
You'll receive a custom skincare prescription
We’ll prescribe medical-grade products for home use and show you exactly how to apply them and in which order.
You’ll get a booklet to take home so you don’t have to remember everything.
We gradually build your skin up to active strengths.
We create a plan to introduce products as your skin barrier develops, only adding actives once your skin is ready.
Why start with a consultation
We identify root causes, not just symptoms
By looking beneath your skin’s surface, we work out exactly what’s causing your concerns. No guesswork – just science-backed analysis that tells us what your skin actually needs.
You get a plan that's actually yours
Everyone’s skin is different. Whether you’re dealing with acne, aging, pigmentation, or just want clearer skin – your treatment plan is built around your specific concerns and goals.
We tell you what you actually need
Using the skin analysis, we figure out which ingredients your skin needs and which ones are causing problems. You’ll know exactly what to use and what to avoid.
You'll understand your skin
We’ll help you understand what your skin is reacting to and how to manage it long-term. You’ll leave knowing what to do, not just being told what to buy.
Not from Brisbane? We offer an online skin consultation too.
Our 1 hour skin consultation is an amazing way to understand your skin and the different factors (like your lifestyle or products) that could be affecting it. We know making it to our clinic in Nundah isn’t so simple for everyone, though.
We offer an online skin consultation for $99 thats fully redeemable on products. This allows our interstate or rural clients to explore their skin and understand it better. We’ll run through the same process as the in-person consultation, however, we can’t use our skin analysis machine. By chatting about your skin and your lifestyle and using images, we can create a personalised treatment plan with all of those lovely product prescriptions to empower you with a real understanding of your skin.
Frequently asked questions
What is a skin consultation?
A one-hour assessment where we discuss your skin, lifestyle, and products. We use a skin analysis machine to look below the surface and understand what’s really going on. The consultation gives us everything we need to create your treatment plan.
What can I expect from a skin consultation?
An honest assessment of your skin with clear explanations about what’s happening and why. You’ll leave with a personalised treatment plan, product prescription, and understanding of how to care for your skin.
How long does a skin consultation take?
60 minutes.
What happens after the skin consultation?
You’ll have a clear treatment plan and product prescription. You can book treatments right away, think it over, or start with home care first – whatever feels right for you.
What if I don’t want a full 1-hour Skin Consultation?
We understand that a full consultation isn’t for everyone. We highly recommend it, if you have a specific or ongoing skin concern you’d like to properly understand and treat at the root cause.
If you’re simply wanting to begin treatments or maintain your skin, that’s absolutely fine. You can book your first treatment, and we’ll include an additional complimentary 15 minutes to assess your skin and guide you in the right direction.